Privacy Policy
Updated:
Who we are
Our website address is: https://bellamedicalcentre.com/
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where your data is sent
Visitor comments may be checked through an automated spam detection service.
AI assistant on our website
Our website has an AI assistant, Sam, that answers questions about our clinic and treatments and can pass your enquiry to our team. Sam is an AI system, not a member of our staff, and cannot give medical advice.
What we collect
The messages you type in the chat, and any details you choose to share, such as your name, phone number, email address and the treatment you are interested in. We also record basic technical information, such as the page you were on and how you found our website.
How we use it
To answer your questions and, when you ask us to, to pass your enquiry and the conversation to our team so we can contact you. We do not use it for any other purpose.
Who processes it for us
The assistant is built and run for us by ARENA (Gladiator Consultancy L.L.C-FZ, Dubai). It uses Anthropic to write replies and OpenAI to search our clinic information, it is hosted by Hetzner, and enquiries reach our team through Make.com and Google email. These providers process the information only to provide this service to us.
Please do not share medical records or other sensitive health details in the chat. Our team will discuss your treatment with you directly.
Your choices
Using the assistant is optional. You can contact us by phone or WhatsApp instead. To ask about, correct or delete anything you shared in the chat, please contact us using the details on this page.